Return & Refund Policy

At ZEPH / ZEPerfumeHouse, customer satisfaction is important to us. We want you to shop with confidence, which is why we offer a customer-friendly return, replacement and refund policy.

7-Day Return Window

You may request a return within 7 days from the date of delivery.

Don't Like the Fragrance?

We understand that fragrance is personal. If you receive a perfume and simply do not like the fragrance, you may request a return within 7 days of delivery.

Reasonable testing of the fragrance is permitted. The product should be returned with its original bottle, packaging and accessories.

Products that have been substantially used, intentionally damaged, altered, refilled, tampered with, or returned with a significant amount of product missing beyond reasonable testing may not be eligible for a preference-based return.

Damaged, Leaking, Defective or Wrong Product

If you receive a product that is damaged, leaking, defective or different from what you ordered, please contact us within 7 days of delivery.

After verification, you can choose whichever option you prefer:

• Replacement of the affected product, or
• Refund for the affected product.

For a verified damaged, leaking, defective or incorrect product, ZEPH will bear the reasonable return or replacement shipping cost.

How to Request a Return

To request a return, replacement or refund, contact us within 7 days of delivery:

Email: zephperfume01@gmail.com
Phone: +91 95128 00058

Please provide your order number, reason for the request and, where applicable, clear photographs or video showing the issue.

Our team will review your request and provide the appropriate return instructions. Please do not send a product back without receiving return instructions from us.

Return Shipping

If a return is requested only because you do not like the fragrance or have changed your mind, the customer is responsible for the return shipping cost.

For verified damaged, leaking, defective or incorrect products, ZEPH will bear the reasonable return or replacement shipping cost.

Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of the refund.

Approved refunds will be processed within 5-7 business days.

Where technically possible, the refund will be issued to the original payment method used for the order.

After ZEPH processes the refund, your bank, card issuer, UPI provider or payment service provider may require additional time to reflect the amount in your account.

Order Cancellation

You may request cancellation of your order before it has been dispatched. Please contact us as soon as possible if you wish to cancel an order.

If an order has already been dispatched, we may not be able to stop the shipment. In that case, you may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

Need Help?

If you have any questions regarding a return, refund, replacement or cancellation, please contact us.

ZEPH / ZEPerfumeHouse
326, Angle Business Center-2,
Sudama Chowk, Mota Varachha,
Surat, Gujarat 394101, India

Email: zephperfume01@gmail.com
Phone: +91 95128 00058
Website: zeperfumehouse.com