Privacy Policy

ZEPH / ZEPerfumeHouse respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose and protect information when you visit our website, communicate with us or purchase our products.

Information We May Collect

Depending on how you interact with us, we may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Customer-support communications
• Device and browser information
• IP address and website activity
• Information you voluntarily provide to us

Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout.

ZEPH does not need to store your complete card details in order to process a standard online payment. Payment providers may process payment information according to their own privacy and security practices.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Process eligible returns, replacements and refunds
• Provide customer support
• Communicate about your order
• Prevent fraud and misuse
• Maintain and improve our website and services
• Maintain required business records
• Comply with applicable legal obligations
• Send promotional communications where permitted

Shopify

Our online store is hosted on Shopify. Shopify provides the ecommerce infrastructure that enables us to operate our online store.

Information may therefore be processed by Shopify in connection with the operation, security and functionality of our online store.

Service Providers

We may share information with service providers where reasonably necessary to operate our business, including:

• Payment processors
• Courier and logistics providers
• Website and ecommerce providers
• Analytics providers
• Communication and customer-support providers
• Fraud-prevention and security providers

Information may also be disclosed where required by applicable law, legal process or government authority.

Cookies & Similar Technologies

Our website and service providers may use cookies and similar technologies for essential store functionality, security, preferences, analytics and, where enabled and permitted, advertising or marketing.

You may be able to control certain cookies through available website controls or your browser settings.

Marketing Communications

Where permitted, we may send promotional messages about products, offers or updates.

You may opt out of promotional communications using the unsubscribe option provided, where available, or by contacting us.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution and compliance with applicable legal obligations.

Information Security

We use reasonable administrative and technical measures to help protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices & Rights

Subject to applicable law, you may contact us to:

• Ask questions about your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related concern

We may need to retain certain information where required for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

Children's Privacy

Our store is intended for customers who can lawfully enter into transactions. We do not knowingly seek to collect personal information from children for the purpose of selling products directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on this website.

Contact Us About Privacy

For privacy questions or requests, contact:

ZEPH / ZEPerfumeHouse
326, Angle Business Center-2,
Sudama Chowk, Mota Varachha,
Surat, Gujarat 394101, India

Email: zephperfume01@gmail.com
Phone: +91 95128 00058
Website: zeperfumehouse.com